Refund policy

Refund Policy

Damages and issues
Please inspect your order upon delivery and contact us within 14 days if your item is defective, damaged, or incorrect, so we can evaluate and make it right with a replacement or refund.

Non-returnable items
Because our products are ingestible dietary supplements, we're unable to accept returns or exchanges once a tin has been opened, for safety and quality reasons. This follows standard practice for consumable and personal care goods.

General dissatisfaction
If a product isn't working for you, contact us and we'll evaluate on a case-by-case basis. We're committed to making things right whenever we reasonably can.

Subscriptions
Pause, skip, or cancel your subscription anytime from your account before the next billing date, no return required, future shipments simply stop.

How to request a refund or replacement
Email support@tryflowstrips.com with your order number and a description (and photo, if applicable) of the issue. We typically respond within 1-2 business days.

Refunds
If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, please contact us.